Requests
After we received your request, we have responsibility to response in the erliest time within 24 hours except Sunday and public holiday.

Bookings
For the bookings that sign up from our website, we require the credit card informationfor sercurity for the booking. We will come back to you with the availability within 36 hours except Sunday and public holidays.

Vouchers
After confirmation to your booking, we will send you the invoice and voucher.
Then, you please acknowlegde the email as the authorization for the payment to the bookings.
Voucher will be show at the hotel and you don’t have to pay room money for the hotel.

Payment
Payment will be made after you received our confirmation to your booking with your acknowlegdment
For tour bookings, full payment will be made 01 month before departure.
For hotel bookings, full payment will be made after confirmation .

Payment can be made by the following accepted methods: 
- If  the total amount below 1000 usd, we require you to make payment by: Visa, Master and JCB card.
- If the total amount over 1000 usd, you can make payment by credit card or bank transfer.

Payment by credit card:
Or you can make a deposit/payment for tour services via our OnePay.com.vn account by order link that staff will send you via email . Vietland Explore is a verified member of OnePay so we could accept Credit Card, Visa Card, Master Card and JCB card(see payment guide). Please note that the 4% bank charge/fees should be included.

Our bank account details are as follows:
Account name: VIETNAM TRAVEL CHANNEL CO.,LTD
Account number: 00 11 371 789 183
Bank name: Bank for Foreign Trade of Vietnam - VIETCOMBANK TW
Bank swift code: BFTV VNVX
Bank Address: No 198, Tran Quang Khai str., Hanoi, Vietnam
Bank website: www.vietcombank.com.vn

Or.
We prefer to make payment by Western Union under name of director
Do Duc Tung
No 5, Lane 90/19, Hoa Bang str, Cau Giay
Hanoi - Vietnam
Tel: +84 4 784 9589

Deposit
Deposit is only for tours, you will pay US$ 100 per person in advanced.
The the remain will be made 01 month before your trip.
In case you cancell the tour, the deposit won’t be refunded as it’s the administrative fee.

Cancellation
Cancellation must be made before one month at least, we will make the
cancellation and charge the credit card fee only. Other charge is subject to the hotel.

Hotel cancellation:
All prepaid hotels are subject to the following cancellation charges:
>14 days We Guarantee 100% Money Back, Only US$10 administration
charge per booking is forfeited. Thus if we collect from credit card, 3% will be charged.
7-14 days before arrival: 10%
2 - 6 days before arrival: 40%
< 2 days before arrival: 100 %

Tour cancellation:
>14 days We Guarantee 100% Money Back, Only US$100 administration charge
7-14 days before arrival: 10%
2 - 6 days before arrival: 40%
< 2 days before arrival: 100 %

Refunds
Refunds will be made when the booking is cancelled from you. We will charge the credit card fee only.

Payment guide

Instructions to pay online with

Visa, MasterCard, American Express, JCB Card

We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn). All of your card information are processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) but MasterCard with internation security standard.

After you have received your Order from us through a link, please check the information of the Order. If all the information is correct, please check the Terms and Conditions and click “I agree with Terms and Conditions” and click “Submit”. You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:

1. Card type selection:

The payment gateway interface will appear as below for you to select the card type you are going to pay with:

The URL (Uniform Resource Locator) will begin with https://migs-mtf.mastercard.com.au

2. Card Information Input

To make the payment, you will input the following card information:

• Card Number
• Expiry Date
• Security Code – CVV, CVC
• Billing address (Card holder’s address which has been registered with the Issuer Bank)
• Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).

Click PAY.

3. Transaction Result

You will be asked to wait for some seconds for the transaction result from OnePAY payment gateway. Then, we will send you an email to inform you the Order status and the transaction result.

Note

In some cases, your transaction may be not successful due to:

-         In correct card information

-         Not enough credit balance (daily or monthly)

-         Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.

In case you input correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Order

Section:            ……….…...

Tel:                   …….……...

Email:               ….….…….

(Merchant’s support contact)